Toni AI

Everything you ask goes to Toni and he decides who does it. Your team cannot see this conversation and cannot message him, so you can say what you actually think.

• Answers anything you ask about the practice, from any tab, at any hour
• Hands work to the right one of your team instead of you having to know who
• Takes the real jobs: "did the new practice manager accept? If so send the welcome email and book a 30 minute onboarding call"
• Thinks it through with you: "we interviewed six candidates, who fits best and why?"
• Builds the automations that lift manual work off your team
• Nobody else can see this conversation or message him

That is the whole choice. You are picking an assistant, not browsing a voice library.

Need a quick task sorted? Ask Toni. Need something automated to save the practice money? Ask Toni.

Your staff message Tristan, not Toni. He answers what they ask, keeps them on track and chases what has slipped. Toni tells him what matters; he never repeats what you said.

• Answers your team from your own procedures: "what do we do when this happens?"
• Finds things instantly: "has this patient paid their invoice?"
• Shows how fast each treatment coordinator answered new inquiries this week, and in how many touches
• Chases what has slipped, twice, then brings it to you
• Tells them what the practice is focusing on so they can judge their own work
• Never repeats a word of what you said to Toni

Try: chase anything two days late before it reaches me.

Email, SMS, the website form, social messages and the notes from missed calls, all in one place. Alex reads every one and can draft or respond proactively, depending on your preferences.

• Answers a new inquiry in minutes at any hour, which is where most practices lose the patient
• Reads email, SMS, social messages, the website form and missed call notes in one place
• Writes the reply in your words and hands it to Rachel to send
• Flags the ones worth a phone call instead of a message

Try: when it is an implant inquiry, tell me as well as Rachel.

Ruth can build and run your campaigns, or be your eyes and ears on whoever does your marketing now, so you can make your own informed calls. No more spray and pray spend.

• Shows where every pound of marketing went and what it booked
• Builds and runs campaigns, or checks your agency's work in plain English
• Suggests offline ideas off local trends, like a care home toothbrush campaign that opens denture and implant consults
• Tells you when spend is not turning into patients, before the month is out

Try: what did we spend on implant ads last month, and how many consults did it book?

Emily sends or drafts, whichever you choose. Twice a day she reports on your inbox, answers the simple things, archives the spam and forwards inquiries the moment they land. The hours you spend on email come back.

• Morning and afternoon inbox report: what matters and what she already handled
• Answers simple emails in your voice
• Archives spam and the newsletters you never read
• Forwards new patient inquiries instantly, then follows them up

Try: anything from the lab goes straight to Rachel, not me.

David knows your growth targets and checks the numbers against them every day. He tells you early when something is drifting, and suggests what to change in your projections and spend.

• Revenue against target, by clinician and by treatment, whenever you ask
• A weekly finance review without waiting for the accountant
• Proactive suggestions on projections and spend
• Answers "can we afford it?" with your actual numbers

Try: if we hire another hygienist in January, when does it pay for itself?

Upload your clinic photos and tell her how you sound. Sally builds a content calendar for you to review, writes the posts, schedules them on every platform and replies to Facebook and Instagram comments.

• Builds a month of content for your review, inside the rules you set
• Posts your real photos with your words, on every platform
• Reads and replies to Facebook and Instagram comments
• Passes anything that looks like an inquiry straight to Alex

Try: one post a week about implants, and never show a patient's face.

Reads the recall list against the schedule and works out who to bring back and when. Holding 19 patients because they have an open complaint, and waiting on you to confirm that is right.

• Finds the patients who are overdue and the sessions going out empty, and matches them
• Rings the list in the order most likely to book, not alphabetically
• Stops on anyone mid complaint and asks you rather than guessing
• Reports what it recovered, so you can see whether it paid for itself

Try: keep holding them, and tell me the day a complaint closes.

Oakfield Dental, two surgeries in Gloucester. General and implant dentistry, private for adults, NHS for under 18s where a parent is registered.

Want more of: implants and full arch. Want less of: single visit whitening.
You travel from: a 25 minute radius, further for implants.

Try: add that we are opening a third surgery in January.

Rachel, front desk, sends everything patient facing.
Two associates, general. One hygienist, three sessions a week.
You do every implant case and sign off anything clinical.

Nothing goes to a patient without Rachel, and nothing clinical without you.

Try: the new hygienist starts in October, she covers Tuesdays and Thursdays.

Implant from $2,400, full arch from $14,000, hygiene $75, new patient exam $95.

You quote a range on the phone and a firm figure only after a consultation. You never discount, you offer finance. Nobody quotes a full arch without you.

Try: hygiene goes to $85 from October, do not quote the old price.

Target 85% hygiene utilisation, currently 62%.
Treatment plan acceptance target 70%, currently 58%.
New patient inquiry cost under $50, currently $41.
First reply to a new inquiry under 1 hour, currently 5h 51m.

Try: I want first reply under twenty minutes, not an hour.